GENERAL TERMS & CONDITIONS

PAYMENT TERMS

To confirm an order, a non-refundable deposit of 50% of the agreed amount required. This payment will secure your requested date and cake order. Orders are not secure without a deposit and cannot be guaranteed. The remaining balance for wedding cakes should be paid two weeks before due date. The outstanding balance for celebration cakes is due no later than 3 (three) days before collection or delivery. Any alterations to the cake order after a price has been agreed might incur extra charges. Charges will be adjusted according to the balance of  the cake order.
 

ALLERGIES & SPECIAL DIETS:

It is your responsibility to make us aware of any allergies, intolerances or dietary requirements before booking. We will do everything to accommodate this however our cakes are baked in a kitchen that uses; Wheat, Gluten, Alcohol, Eggs, traces of nuts etc.
 

DELIVERY:

A delivery fee is quoted at the time of the cake order and included in the overall cost, this applies to wedding cakes or cakes over 3 tiers. Celebration cakes are to be collected from our bakery.
 

CAKE COLLECTION

Our cakes can also be collected from our bakery. Cakes are fragile and do not like to be moved, we recommend transporting in the front passenger’s foot well, this is the flattest part of the car and will stop the cake moving too much. Never put a cake on a seat. This may cause the cake to slide off the board, lean or topple over. Store your cake in the box provided away from any direct heat or sunlight. We recommend eating your cake within 5 days when it is at its freshest and cupcakes within 48 hours. Please note that If the cake is collected, the full responsibility for the safety of the cake is with the client and AMBELS CAKE will not accept responsibility for any damage to the cake that may occur after it has left our bakery.
 

CANCELLATION POLICY

Deposits are NON-REFUNDABLE. If you cancel your order for any reason up to one month before the requested date, all other monies paid except the deposit will be refunded by Bacs transfer. If the order is cancelled less than two weeks from the requested date, both deposit and balance WILL NOT BE REFUNDED.

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