Most frequent questions and answers
You Can Contact Us by telephone. We can check for you whether your order has already been processed and can add items to it.
If you place an order where not all items are in stock, it can occur, if the delivery time of this product ends, that we split your order and put the missing items in backorder. These will be delivered as soon as possible, of course without shipping costs. The items in backorder are also mentioned on your packing slip.
We try to do everything we can to provide you with the best possible service. Of course there can always, unfortunately, be a situation where you have a complaint to report. Should this situation occur, you can approach this as follows. – Contact one of our employees (this can be done by telephone or by mail) and tell us what your complaint is. We will then see if we can help you with your complaint and whether we can come to an appropriate solution. If we are unable to find an agreement with you on a suitable solution and we can not come to an agreement with you on the complaint, then we are prepared to cooperate in a dispute settlement procedure. In addition to our internal complaints procedure, you can also contact the European ODR platform: http://ec.europa.eu/consumers/odr.